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Shipping & Returns

Shipping ...

Beads n Stuff will exchange goods or refund the purchase price if they were damaged or faulty when purchased. We want our customers to be satisfied with their purchase, if you are not happy with the goods received please contact us and we will happily refund the purchase price or exchange goods within 14 days of receipt.

In the unlikely event, you receive a damaged or defective product, we will refund the original product price and delivery via the original form of payment. If you request a replacement, we will only dispatch your replacement item of choice, after we receive the return, at our cost. Damaged goods must be returned within 14 days of receipt. If a product is later found to be faulty, normal warranty conditions apply for that product.

Products found to be non-defective will incur the delivery costs of returning the item to Beads n Stuff.

It is your responsibility to enter the correct shipping details when ordering products.

Beads n Stuff will provide you with an estimated delivery date for your order. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date.

We will not accept liability for any loss or damage arising from late delivery, or for items lost or damaged after delivery.

You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel your order.

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